Emotional labor among trainee police officers: The interpersonal role of positive emotions

The aim of this study is to get an insight of the interpersonal process of emotional labor, and the role of positive emotions in the interaction between the sender and receiver, while taking both the perspective of the sender and the receiver into account. We tested the influence of the perceived display of positive emotions of Dutch trainee police officers (N = 80) during an interaction with offenders on perceived authenticity and perceived performance success, incorporating the sendersGÇÖ emotion regulation technique (i.e., deep acting and surface acting). Consistent with hypotheses, results of structural equation modeling analyses showed that perceived authenticity mediates the relationship between the perceived display of positive emotions and perceived performance success, while the specific sendersGÇÖ emotion regulation technique was not related to perceived performance success. Furthermore, results showed that perceived performance success mediated the relationship between the perceived display of positive emotions and sendersGÇÖ felt positive emotions after the interaction, controlling for sendersGÇÖ positive affect

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Reference: 
Gelderen BRv,Konijn EA,Bakker AB, | 2011
The Journal of Positive Psychology | 6 | 2 | 163-172
http://www.tandfonline.com/doi/abs/10.1080/17439760.2011.558849